Shipping policy
Thank you for shopping with Elouira.
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days after payment has been received and verified.
Shipping Times
Delivery times vary depending on the destination, product availability, and shipping carrier. Estimated delivery times are:
- Canada: 7–15 business days
- United States: 7–15 business days
- International: 10–20 business days
Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, holidays, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and selected shipping method. Promotional free shipping offers may be available from time to time.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Euloria is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you in resolving it.
Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our customer support page or email us at the contact information provided on our website.